Shipping Policy Welcome to AesthiSave Spain We strive to provide you with the best products and services. Please read our shipping policy carefully to understand how we handle and process your orders. Processing Time Products in stock orders are processed within 2 business day (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped with your invoice and tracking number. Products that are out of stock will be labeled as pre-order, allowing clinics and healthcare professionals to pre-order these items to secure their spot for when we receive re-stocking from manufacturers or laboratories. Please note that high-volume periods, such as holidays or sales, may extend the processing time. Pre-orders usually take 2-3 business days to re-stock and eventually fulfill. Please take in consideration the additional estimated shipping delivery times for your location. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options: Express Shipping: ORDERS FOR SPAIN: Estimated Delivery Time - Same day or next day free delivery for Costa del Sol - Monday to Friday. For the rest of provinces, 1 - 2 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR EUROPE: Estimated Delivery Time - 1 - 2 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR AFRICA: Estimated Delivery Time - 2 - 4 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR THE MIDDLE EAST: Estimated Delivery Time - 2 - 5 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR USA & LATIN AMERICA: Estimated Delivery Time - 3 - 7 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR ASIA: Estimated Delivery Time - 3 - 7 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. ORDERS FOR THE REST OF THE WORLD: Estimated Delivery Time - 3 - 8 business days, depending on your location. Estimated costs vary based on the final products cart's weight and your location. Delivery delays can occasionally occur. Shipping Locations We currently ship to most countries worldwide. We do not ship to P.O. Boxes, APO/FPO addresses, or certain international locations. Please check our list of non-serviceable locations for more details: Cuba Crimea So-called Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR) Iran North Korea Sevastopol city Syria Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website. Shipping Carriers We use the following carriers to deliver our orders: DHL EXPRESS Shipping Issues In the unlikely event that your order is lost, damaged, or you experience any other issues with shipping, please contact us at sales@aesthisave.com within 2 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible. International Shipping Policy For international orders outside of the European Union please be aware that you may be subject to import duties and taxes (including VAT), which may / are incurred once a shipment reaches your destination country. AesthiSave Spain is not responsible for these charges if they are applied and are your responsibility as the customer. Within the European Union, if you or your company are registered in the VIES system your orders will be exempt of VAT, in the event you or your company are not registered in the VIES system, we will have to add 21% VAT to your order prior to shipping. An email will be sent with the amount to be paid via secure payment link to complete the pending balance prior to dispatching your order. International shipping times may vary depending on the destination and customs processing times. By ordering the products listed on our medical platform, you are accepting the consent agreement where you confirm that your company, clinic, or business possesses all the necessary legal documentation and licenses required to purchase such products and, if necessary due to the international customs laws of your country, to import the products listed on our website. (For orders outside of Spain and the European Community) International Shipping Policy – Non-EU Countries At AesthiSave Spain, we are committed to providing safe and reliable international distribution. However, due to increased global customs scrutiny and regulatory changes, it is important that all non-EU customers understand the following terms before placing an order: 1. Importer Responsibility If you are purchasing from outside the European Union, you are considered the importer of record. It is your responsibility to ensure that you or your company possess a legal and valid medical import license for the products ordered to comply with your country’s import regulations — especially regarding medical, aesthetic, or sterile-use products, which may be subject to strict medical controls and regulations. 2. Customs Inspections and Delays Many countries, including the United States, have recently increased inspections on parcels arriving from Europe. These inspections may occur regardless of the declared value, and even if the shipment qualifies as duty-free under local thresholds. Please note that: Shipments may be held, delayed, or denied entry by customs in your country. This may occur without prior notice, and outside our control. 3. Returns Due to Customs Intervention If your package is returned because it was denied entry or held by customs: You or your company will not be able to request a refund since the products may and will be opened to be inspected at your country's customs office or once returned at Spain's customs office compromising the sterility of the products and it will be considered a total loss. 4. Compromised or Opened Shipments If customs opens, compromises, or damages the packaging, and there is any risk to the sterility or integrity of the product: The shipment will be considered a total loss. No refund will be issued. All losses, including the product value, shipping fees, and any additional costs, will be the responsibility of the buyer. 5. Medical-Grade and Sterile Products Medical and aesthetic products are highly regulated in many regions outside the EU. This policy is in place to protect our company from the risks and high costs of international returns, especially when dealing with sterile or sensitive products that cannot be resold once opened or returned. For any questions about product eligibility in your country, we strongly recommend contacting your local customs office or health authority before placing your order. Incorrect Addresses Ensure that all shipping information is correct. If a package is returned due to an incorrect or incomplete address, you will be responsible for any additional shipping costs. We are not responsible for orders delivered to incorrect or outdated addresses. Contact Us If you have any questions or concerns about your shipping, please contact our customer service team at: AesthiSave.com Email: info@aesthisave.com Phone: +34 650 810 249 Address: Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, Marbella, Malaga, Spain AesthiSave Spain AESTHISAVE SPAIN S.L - ESB10896686 Thank you for shopping with AesthiSave Spain We appreciate your business and are committed to providing you with a seamless shopping experience.

Order Cancellations, Returns & Refunds Policy This policy sets out the conditions applicable to order cancellations, returns, refunds and product-related issues for purchases made from AesthiSave Spain. AesthiSave Spain supplies products exclusively to professional customers, including registered clinics, licensed healthcare professionals and authorized medical distributors. Order CancellationsEligibility for Cancellation: Orders may be cancelled before they have been dispatched. Once an order has been dispatched, it can no longer be cancelled. How to Cancel: To request a cancellation, please contact sales@aesthisave.com as soon as possible and provide your order number. We will confirm whether cancellation remains possible based on the status of your order. Returns — Spain & European UnionReturn Period: For eligible orders delivered within Spain or another European Union (EU) country, you may request a return within 14 calendar days from the date the order is received. Product Condition: Returned products must be unused, unopened, in their original condition and in their original packaging. Products that have been opened, used, tampered with, improperly stored or otherwise rendered unsuitable for resale cannot be accepted for return. Prior Authorization Required: All returns must be authorized by AesthiSave Spain before being sent back. Products returned without prior authorization may not be accepted. Return Shipping Costs: The customer is responsible for the cost of returning eligible products unless the return results from an error attributable to AesthiSave Spain or otherwise agreed by us. Orders Outside the European UnionOrders delivered to destinations outside the European Union (EU) are not eligible for standard returns or change-of-mind returns. This restriction does not prevent customers from contacting AesthiSave Spain regarding products that arrive damaged, defective or incorrectly supplied. Such cases are handled separately as product or order issues and are subject to assessment by AesthiSave Spain. Non-Returnable ProductsIn addition to orders delivered outside the EU, the following products are not eligible for standard returns: • Products with a short expiry date or specifically sold as short-dated products.• Sale or clearance products designated as final sale.• Perishable or temperature-sensitive products where appropriate storage conditions cannot be verified after delivery.• Special-order, custom or personalized products obtained specifically for the customer.• Products that have been opened, used, damaged, tampered with or removed from their original packaging.• Products that cannot be returned for health, hygiene, safety or regulatory reasons once supplied or opened.• Hazardous materials, flammable liquids or gases where return transportation is restricted or prohibited.If you are unsure whether a particular product is eligible for return, please contact us before sending it back. How to Request a ReturnTo request an eligible return, contact sales@aesthisave.com and provide your order number, the product(s) concerned, the reason for the return and any additional information reasonably requested by AesthiSave Spain. If the return is approved, we will provide instructions explaining how and where the products should be returned. Where AesthiSave Spain provides a return shipping label for a return for which the customer is responsible for return shipping costs, the corresponding shipping cost may be deducted from the refund. We recommend using a tracked shipping service when returning products. AesthiSave Spain cannot be responsible for return shipments that are lost or damaged before they are received by us. Damaged, Defective or Incorrect ProductsPlease inspect your order upon receipt.If a product arrives damaged or defective, or if you receive an incorrect product, please contact sales@aesthisave.com immediately with your order number, details of the issue and, where appropriate, supporting photographs. AesthiSave Spain will assess the issue and determine the appropriate resolution. Depending on the circumstances, this may include replacement, refund or another appropriate remedy. Claims relating to damaged, defective or incorrectly supplied products are handled separately from standard or change-of-mind returns, including for orders delivered outside the European Union. ExchangesAesthiSave Spain does not offer general product exchanges, including exchanges requested because a customer has changed their mind or wishes to substitute one product for another.Where a product is confirmed to be damaged, defective or incorrectly supplied, AesthiSave Spain may provide a replacement as an appropriate resolution. Such a replacement is handled as a product-issue resolution rather than a standard exchange. RefundsInspection and Approval: Returned products will be inspected after they are received. We will notify you once the return has been assessed and whether the refund has been approved. Refund Method: Approved refunds will be issued to the original payment method. Processing Time: Approved refunds will normally be processed by AesthiSave Spain within 7 business days. Additional time may be required for the refunded amount to appear in your account depending on your bank, card issuer or payment provider. Original Shipping Costs: Original shipping charges are non-refundable, except where otherwise required or where the return results from an error attributable to AesthiSave Spain. Return Shipping Costs: Where the customer is responsible for return shipping and AesthiSave Spain provides the return shipping label, the corresponding cost may be deducted from the refund. Contact UsFor questions regarding cancellations, returns, refunds or problems with an order, please contact: AesthiSave SpainAESTHISAVE SPAIN S.L.VAT / VIES: ESB10896686Email: info@aesthisave.comReturns and order enquiries: sales@aesthisave.comPhone: +34 650 810 249Av. Virgen del RocíoC.C. La Colonia, CNC, 1829670 San Pedro de Alcántara, Málaga, Spain

At AesthiSave Spain, we are a licensed distributor of medical devices and aesthetic products intended exclusively for clinics, medical professionals and authorized medical distributors. By purchasing through our medical platform, you acknowledge and accept the following terms: Exclusive Distribution Our products are not intended for private individuals or non-qualified persons. Distribution is strictly limited to licensed medical professionals, registered clinics, and authorized medical distributors. Verification Requirement All orders are subject to eligibility verification. Buyers must provide valid documentation (e.g., clinic registration number, physician license number, or authorized distributor license number). Fraudulent Use of Credentials Any attempt to misuse, falsify, or provide fraudulent license or registration details will result in: Immediate cancellation of the order without refund. Reporting to the relevant authorities and regulatory bodies, including the Spanish Agency of Medicines and Medical Devices (AEMPS), professional medical associations, and local enforcement authorities. Non-Refundable Orders Orders placed by private individuals who are not medical professionals or unauthorized persons are strictly non-refundable. Once an order is submitted, no refunds will be issued if the purchaser fails to meet the eligibility criteria. Shipping, handling, and administrative costs are also non-refundable.* Legal Compliance This policy complies with Regulation (EU) 2017/745 on medical devices, Regulation (EU) 2017/746 on in vitro diagnostic devices, and Directive 2001/83/EC relating to medicinal products. Customer Responsibility By proceeding with a purchase, you confirm that you are a clinic, a qualified medical professional or a registered medical distributor legally authorized to purchase and use these products. Any violation will be considered a serious breach of regulatory and professional standards. AESTHISAVE SPAIN S.L EU VAT NUMBER: ESB10896686 Av. Virgen del Rocio, C.C La Colonia, CNC, 18, 29670, San Pedro de Alcantara, Malaga, Spain. info@aesthisave.com |+34 952 329 698 | +34 650 810 249